Feedback & complaints

At Westcott Services, feedback helps us do better. You have the right to give feedback or make a complaint at any time, in any way that suits you, and you will not be treated unfairly for doing so.

How to tell us

• Phone: 0433 940 886
• Email: serviceswestcott@gmail.com
• Through the contact form
• Through a family member, advocate or support person on your behalf

Prefer to give feedback another way, such as in person, in writing or with an interpreter or advocate? Just let us know and we will make it work.

What happens next

1. We acknowledge your feedback promptly.
2. We listen and make sure we understand what happened and what you would like to see happen.
3. We look into it fairly and keep you informed.
4. We respond with an outcome and, where something went wrong, how we will fix it and prevent it happening again.

If you are not satisfied

You can contact an independent body at any time, without needing to talk to us first:

• NDIS Quality and Safeguards Commission: 1800 035 544 (free call) or ndiscommission.gov.au
• NDIA: 1800 800 110
• Interpreter (TIS): 131 450  |  National Relay Service: 133 677