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NDIS guide
A plain-language guide to the NDIS and how to start using your plan with Westcott Services.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) provides funding for supports that help people with permanent and significant disability to live their lives and reach their goals. It is run by the National Disability Insurance Agency (NDIA).
If you are an NDIS participant, you have a plan that sets out your goals and funding. You choose which registered or unregistered providers to use, and you have the right to change your mind.
Do I have access to the NDIS?
To check your eligibility or start an access request, contact the NDIA on 1800 800 110 or visit ndis.gov.au. Local Area Coordinators and Early Childhood partners can also help.
What is in my plan?
Plans group funding into support budgets. Check your own plan for exactly what is included, as the details are different for everyone.
- Core supports: everyday help such as personal care, household tasks, transport and community participation.
- Capacity building supports: building skills and independence, such as life-skills development and support to transition.
- Capital supports: equipment and home modifications.
How is my plan managed?
There are three ways to manage your plan funding. We welcome all three.
Self-managed
You manage your own funding and pay providers directly. This gives you the most flexibility.
Plan-managed
A registered plan manager pays your providers and keeps track of your budget. We send invoices to your plan manager.
NDIA-managed
The NDIA pays providers directly. You can only use registered providers like us.
How to start with Westcott Services
- Get in touch. Call 0433 940 886, email us or send an enquiry. Tell us a bit about what you need.
- Have a conversation. We learn about your goals and talk through your plan and supports.
- Agree a Service Agreement. It sets out what we will do, when, how much it costs and how to give feedback. Take your time to read it. You are welcome to share it with family or a support coordinator.
- Meet your team. We introduce your support workers and plan the first sessions.
- Start and review. We check in regularly, and you can change your supports any time.
Our pricing: Our prices follow the current NDIS Pricing Arrangements and Price Limits. Costs are always written in your Service Agreement before support starts.
Your rights as a participant
- To be treated with respect, dignity and privacy
- To make your own choices and have control over your supports
- To be safe and free from violence, abuse, neglect, exploitation and discrimination
- To clear information in a way you understand
- To give feedback or make a complaint without fear of losing your service
- To change or leave a provider at any time
Useful links and numbers
- National Disability Insurance Agency (NDIS): 1800 800 110
- NDIS Quality and Safeguards Commission: 1800 035 544
- Our registration on the NDIS Commission register
- Translating and Interpreting Service (TIS): 131 450
- National Relay Service: 133 677
- In an emergency: 000
Ready to talk? We are here to listen.
Tell us a little about what you need. There is no pressure and no obligation, just a friendly conversation about how we can help.